Terms
You must be 18 years or older to use Longly. You must provide accurate information about yourself. Misrepresenting your identity, age, or marital status may result in immediate termination.
Longly offers free and paid subscription tiers (Silver, Gold, Platinum) plus one-off purchases (Boosts, Super Likes). All prices are in Indian Rupees and inclusive of 18% GST unless stated otherwise.
In-app digital purchases (subscription plans and Boost credits):
Real-world services (event tickets and coach sessions): processed by Razorpay, subject to Razorpay's payment terms.
See full plan details on our Pricing page. See refund handling in our Refund Policy.
Paid subscriptions auto-renew at the end of each billing cycle using the payment method on file with Google Play (Android) or Apple (iOS). Google and Apple will notify you before the charge as per their standard billing practices. By subscribing, you consent to this recurring charge until you cancel.
To cancel auto-renewal for subscriptions purchased on Android: open Google Play → Subscriptions → Longly → Cancel. On iOS: open Settings → Apple ID → Subscriptions → Longly → Cancel. Cancellation takes effect at the end of the current paid period. You continue to enjoy premium features until then. No refund is issued for the unused portion of the current cycle.
For in-app purchases made via Google Play or Apple IAP, refund requests are handled directly by Google or Apple per their respective refund policies. For event tickets and coach sessions purchased via Razorpay, all sales are FINAL except in specific cases (unauthorized charge, double billing, technical failure, event cancellation by organizer). See our Refund Policy for the full process.
We may change subscription prices from time to time. Existing subscribers on an active billing cycle are not affected until the next renewal. You will be notified at least 15 days before any price change takes effect.
You agree NOT to:
Longly has a zero-tolerance policy for child sexual abuse material (CSAM) and child sexual abuse and exploitation (CSAE) in any form. This includes but is not limited to:
Any account found engaging in or facilitating any of the above will be immediately and permanently banned, all relevant content will be deleted, and the matter will be reported to the National Centre for Missing & Exploited Children (NCMEC) and relevant Indian law enforcement authorities without notice. We cooperate fully with law enforcement investigations involving child safety.
Longly is exclusively for users 18 years and older. Age is verified at registration. Any user found to be under 18 will have their account immediately deleted.
To report child safety concerns: grievance@longly.in — we respond within 24 hours.
We reserve the right to remove any content or terminate any account that violates our community guidelines. Repeat violators are permanently banned. Reports are reviewed within 24 hours by our moderation team.
Event organizers and coaches operate as independent third parties. Longly acts as an intermediary and is not liable for the quality, safety, or outcome of any service booked through the app. A platform commission applies to organizer and coach earnings as disclosed in their dashboard.
You agree to first contact our support team at support@longly.in for any dispute, and to give us 30 days to attempt resolution. If unresolved, disputes will be settled by binding arbitration in Bengaluru, Karnataka, under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed mutually. The arbitration proceedings will be in English. Each party bears its own costs unless the arbitrator orders otherwise. These terms are governed by the laws of India.
For grievances, you may also reach out to our Grievance Officer: see grievance.html.
You can delete your account at any time from Settings → Delete Account in the app. Upon deletion, your profile, matches, chats, and photos are permanently deleted and cannot be recovered. We may suspend or terminate any account that violates these terms, engages in fraud, impersonation, or abusive behavior. Termination does not entitle you to a refund.
Longly is provided "as is" without warranty. We make no guarantees about matches, dates, or outcomes. We are not responsible for the behavior of other users, event organizers, coaches, or third parties you may meet through the app. To the maximum extent permitted by law, our total liability to you is limited to the amount you paid us in the last 12 months. We disclaim liability for indirect, incidental, or consequential damages.
Use of Longly also means you agree to our Privacy Policy (for mobile app) and Cookie Policy (for the website).
We may update these terms from time to time. Material changes will be announced in-app and you will need to accept them to continue using Longly. Continued use after a material change constitutes acceptance.
General: support@longly.in
Grievance (IT Rules 2021): grievance@longly.in