1. Our position on refunds
Longly sells digital subscriptions (Silver, Gold, Platinum) and one-off purchases (Boosts, Super Likes, Event tickets, Coach sessions). Because our services are delivered immediately upon purchase and are consumed digitally, all sales are final and non-refundable except in the specific cases listed below.
2. When you MAY be eligible for a refund
- Unauthorized charge — payment was processed without your consent (e.g., stolen card, fraud). Report to us + your bank within 3 days.
- Technical failure — you were charged but the subscription did not activate, or a Coach session was cancelled by the Coach without rescheduling.
- Double billing — the same plan was charged twice within 24 hours.
- Event cancellation — if an organizer cancels a paid event and does not offer a replacement date, the ticket price is refunded (minus the Razorpay processing fee).
3. When refunds are NOT available
- Change of mind after subscription activation
- Unused portion of a subscription (prorated refunds are not issued)
- Account suspension or ban for community guideline violations
- Dissatisfaction with match quality, event experience, or coach session content
- Forgetting to cancel before auto-renewal (see section 5)
4. How to request a refund
Email support@longly.in within 7 days of the disputed charge with:
- Razorpay payment ID (from your email receipt)
- Registered phone number
- Brief description of the issue
We acknowledge within 48 hours and investigate within 15 days. Approved refunds are credited back to the original payment method by Razorpay, which may take an additional 5 to 10 business days to reflect.
5. Auto-renewal and cancellation
Subscriptions auto-renew at the end of each billing cycle unless cancelled. To cancel:
- Go to Longly app → Settings → Subscription → Cancel renewal
- Cancellation takes effect at the end of the current paid period. You keep access until then.
- No refund is issued for the unused portion of the current cycle.
We do not automatically refund users who forget to cancel before auto-renewal, even if the service was not used after renewal.
6. Chargebacks
If you file a chargeback with your bank or card issuer without first contacting us, your Longly account may be immediately suspended pending investigation. We encourage you to contact support first so we can resolve the issue directly.
7. Contact
Questions about this policy?
support@longly.in
grievance@longly.in (IT Rules 2021)