1. Who We Are
Longly is a dating and matchmaking application operated from India. This policy explains what personal information we collect, how we use it, and the rights you have over your data.
2. Information We Collect
When you use Longly, we collect:
- Account info: phone number, email (if provided), date of birth, gender, name
- Profile info: photos, bio, education, employment, lifestyle preferences, partner preferences
- Verification info: selfie photos for verification (not shown to other users)
- Location: approximate city, optionally GPS coordinates if you grant permission
- Usage info: which profiles you swipe, like, message, or report
- Device info: phone model, OS version, push token, IP address
- Payment info: handled by Razorpay (we never store card numbers)
3. How We Use Your Data
- Match you with compatible profiles based on your preferences
- Surface people near you and at events you have indicated interest in
- Send notifications about matches, messages, and events
- Process subscription payments via Razorpay
- Investigate reports and enforce community guidelines
- Improve the matching algorithm in aggregate
4. Who We Share Data With
We share limited data with the following processors:
- Google Firebase (authentication, database, storage, push notifications)
- Razorpay (payment processing)
- Crashlytics and Analytics (crash reports and aggregate usage)
We never sell your personal information. We never share your exact location with other users, only the city.
5. Your Rights
- Edit your profile information at any time from Settings
- Delete your account from Settings. Your profile, matches, chats and photos are permanently deleted immediately and cannot be recovered.
- Request a copy of your data by emailing support@longly.in
- Lodge a grievance with our Grievance Officer at grievance@longly.in (India IT Rules 2021)
6. Age Requirement & Children's Privacy
Longly is exclusively for users 18 years and older. We verify date of birth at sign-up and reject any account that does not meet this requirement. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, email support@longly.in immediately and we will investigate and delete the account within 24 hours of verification.
7. Payment Data (Razorpay)
Payment processing is handled entirely by Razorpay, a RBI-regulated payment gateway. Longly never receives or stores your card number, CVV, UPI PIN, or net banking credentials. We only receive a transaction reference, amount, and status from Razorpay. Razorpay's privacy policy governs how your payment data is handled: https://razorpay.com/privacy/
8. Cookies and Tracking
The Longly website (longly.in) uses essential and analytics cookies. The mobile app does not use cookies but uses Firebase authentication tokens stored locally on your device. See our Cookie Policy for details.
9. Data Retention
- Active accounts: data retained as long as the account is active.
- Deleted accounts: personal data (profile, photos, chats, matches) is deleted immediately and irrecoverably upon account deletion. Aggregated analytics data (non-identifying) may be retained.
- Suspended/banned accounts: data retained for up to 180 days to prevent ban evasion and for potential regulatory or legal enquiries, then permanently deleted.
- Financial records: transaction records retained for 8 years as required by Indian tax law.
10. International Data Transfer
Your data is stored on Google Firebase servers, which are primarily located in India (asia-south1 region) but may be processed in other Google data centres globally. By using Longly, you consent to this cross-border transfer. Google maintains data protection standards equivalent to India's DPDPA and GDPR.
11. Your Rights Under India's DPDPA
Under India's Digital Personal Data Protection Act 2023, you have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate or incomplete data
- Erase your data (by deleting your account)
- Withdraw consent for optional data processing
- Nominate a person to exercise your rights in case of your death or incapacity
- File a complaint with the Data Protection Board of India if we fail to address your grievance
To exercise any of these rights, email grievance@longly.in. We respond within 15 days.
12. Security
We use industry-standard encryption (HTTPS, TLS 1.3, Firebase security rules, server-side validation, selfie verification). However, no system is fully secure. Please report any concerns immediately to support@longly.in.
13. Changes
We may update this policy from time to time. Material changes will be announced in-app and via email (if provided). Continued use of Longly after a material change constitutes acceptance of the updated policy.
14. Contact
General support: support@longly.in
Grievance Officer (IT Rules 2021): grievance@longly.in — see grievance.html for full details